Last updated: October 2026
The online store solnetpm.com is operated by Solnet Produits Ménagers (a trade name of SOLNET INC.), a business established in Quebec, Canada, 3235 Av. de la Gare, Mascouche (QC) J7K 3C1.
The products offered are professional cleaning products. Descriptions and photos are provided for information purposes only. We strive to keep them as accurate as possible.
All prices are shown in Canadian dollars (CAD). Applicable taxes (GST and QST) are calculated at the time of the order and itemized on the invoice. The online store delivers within Quebec only. Prices are subject to change without notice.
Your order is confirmed as soon as payment is received: you will then receive a confirmation by email, followed by your invoice. If a product cannot be supplied, we will notify you and refund you in full.
Payment is made online by credit card (processed securely by Stripe) or, where this option is offered, by bank transfer. The order is prepared only after full payment has been received.
Delivery times are provided as an estimate only. Solnet cannot be held responsible for delays beyond its control.
Delivery address. The customer is responsible for the accuracy of the address provided when placing the order. If you notice an error, write to us as soon as possible (subject: “Incorrect delivery address”): as long as the order has not been shipped, we will correct the address free of charge.
Once the order has been shipped, we can no longer change the address. Any rerouting or reshipping fees resulting from an incorrect or incomplete address, as well as any parcel returned because it could not be delivered, are the customer's responsibility. The customer may also request a refund of the returned order, less the shipping and return costs incurred.
Solnet disclaims all liability in the event of improper use of the products. Always read the instructions and precautions for use.
For any questions about these terms and conditions, contact us through our form.