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Privacy Policy

Last updated: October 2026

Information we collect

We collect the information you provide to us directly when you place an order: name, email, phone number and delivery address.

Use of information

Your information is used solely to process your orders, contact you about your purchase and improve our services.

Data protection

We implement appropriate security measures to protect your personal information against unauthorized access.

Sharing of information

We do not sell your personal information. It is disclosed only to the service providers needed to process your order, and only for that purpose:

  • Stripe — secure processing of card payments. Your card number is entered directly with Stripe and is never stored on our servers.
  • QuickBooks Online (Intuit) — our bookkeeping: name, contact details and invoice details.
  • Our hosting provider, in Canada — website hosting and sending of order emails.
  • The carrier, where applicable — name and delivery address.

Some of these service providers may process information outside Quebec, with protections equivalent to those required by law.

Retention and your rights

Information related to an order is kept for the period required by tax laws (6 years). You may request access to your information, its correction or its deletion where permitted by law, by writing to us through the contact form.

In accordance with Quebec's Act respecting the protection of personal information in the private sector, the person in charge of the protection of personal information is the person with the highest authority within the business; this person can be reached using the contact information below.

Cookies

Our website uses session cookies so that the shopping cart works properly. No advertising tracking cookies are used.

Visit statistics

To improve the store, we count visits anonymously: pages viewed, device type, the site you came from and approximate city. Your IP address is used only at the time of the visit to estimate this city (ipinfo.io service); it is never stored. No additional cookies are set, and no data is shared for advertising purposes. If your browser asks not to be tracked (“Do Not Track” or “Global Privacy Control”), your city is not estimated. These statistics are deleted after 13 months.

Contact

For any questions about this policy, contact us through our form.

Solnet Produits Ménagers
Trade name of SOLNET INC.
3235 Av. de la Gare
Mascouche, QC
(438) 828-9758
commande@emsolnet.com